Please read these Decor Policies (“Terms”, “Terms of Service”, “Policies”) carefully before using any services provided by Robin Wedding and Event Decor. Your use of Robin Wedding and Event Decor Services is conditioned upon your acceptance of and compliance with these Terms.
By commissioning or using Robin Wedding and Event Decor, you agree to be bound by these Terms. If you disagree with any part of the terms, then you should not use Robin Wedding and Event Decor Services. We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
Robin Wedding and Event Decor, registered address The Town Hall, Mandale Rd, Thornaby, Stockton-on-Tees TS17 6AW
An event is ONLY considered “booked” after payment (£50 deposit or full amount) is made. If the client allows quotes/invoice to expire, it is understood that the event date and time will be made available to other clients, and any discount or special promotion applied will be removed.
Payments & Deposits
The initial payment (£50 deposit) is a Non-refundable retainer fee, which reserves the event date and time, and is required if the event is scheduled more than seven days prior to the event. If your event is booked less than one month, you will be required to pay in full at time of booking. The remaining balance must be paid no later than 1 month prior to the day of your event, delivery or pick-up.
Payments Accepted – Payments can be made with cash, Bank Transfer.
Failure to make deposit or payments by the due date or in a timely manner may result in any or all of the following:
Cancellations & Rescheduling
Cancellation — Client maintains the right to cancel at any time, however, a cancellation fee may apply if we purchased supplies to build your decor, started working on your décor or turned down other work to decorate your event. If an event is cancelled one of the following fees applies:
No (0%) Cancellation Fee for orders cancelled MORE than 30 days in advance of the event date, OR
25% Cancellation Fee for orders cancelled LESS than 30 days in advance of the event date, OR
50% cancellation fee for orders cancelled LESS than 15 days in advance of the event date.
75% cancellation fee for orders cancelled LESS than 7 days in advance of the event date.
Exchanges, Refunds and Returns
We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.
Delivery & Balloon Installations
A Two-hour Minimum is required for any setup on-site. A 3-4 hour Minimum access is required for weddings and larger events where the event will take place. Our delivery and installation charge fee depends on the location of the event and the complexity of the set-up. This requires additional working hours, travel time, vehicle costs and staff, in addition to careful work at the moment of handling our equipment.
Arrival – Access to event location must be secured and confirmed by client to ensure timely setup. Robin Wedding and Event Decor will arrive onsite within the hour of installation time specified. Robin Wedding and Event Decor cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete décor services as described in this agreement. Robin Wedding and Event Decor will not be held liable for any delays caused by circumstances beyond our control including adverse weather conditions, road closures, delays on the venue's part etc.
Robin Wedding and Event Decor DOES NOT set up tables, chairs or other decorations unless discussed and agreed prior to the event.
A Delivery & Installation Fee will be added to all orders. (Where applicable)
A removal/clean-up service fee is charged when we return to take down the decor and retrieve our equipment. (Where applicable)
All embellishments and framework are the property of Robin Wedding and Event Decor and these items will be collected during the takedown of the event. The customer is fully responsible for providing timely access to the event area for set up and takedown. Should all equipment and materials not be available to retrieve from the location, the customer will be responsible for the replacement costs of the missing equipment or material.
The client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that our equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s).
Indoor Events/Balloon Delivery
We use only the highest quality products and make every possible effort to ensure that your balloons will meet or exceed your expectations. However, due to the general nature of balloons, we cannot guarantee that balloons will remain perfect and intact. Some balloons will occasionally deflate sooner than expected and will also be adversely affected by handling, and other uncontrollable factors.
We use only the highest quality products and make every possible effort to ensure that your décor will meet or exceed your expectations. However, due to the general nature of balloons, we cannot guarantee that your balloons will remain perfect and intact when used outdoors. Some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, extreme heat and other uncontrollable factors.
All outdoor performances must be conducted in a safe manner and there must be an indoor rain contingency plan. In the event of cancellation without such a contingency, the customer agrees to compensate Robin Wedding and Event Decor with the full payment.
Balloons can cause a choking hazard and once the balloons have been delivered Robin Wedding and Event Decor no longer accepts any liability, children should be monitored to ensure they do not suck helium or swallow balloon particles.
Robin Wedding and Event Decor shall not be responsible for injury or damage to persons or property howsoever sustained arising from our goods under hire. Our displays are for prop use only. Every care will be taken with the installation and placement of our props, they must not under any circumstances be moved by anybody other than us.
Please keep small and young children away from any electrical items, power packs, led letters and large equipment. Robin Wedding and Event Decor will not be held responsible for any accidents or injuries that may occur due to letters being toppled. Although our Led letters have cool bulbs they have electric cables directly behind them and are incredibly heavy.
The customer will be billed for any lost, stolen or damaged goods. Goods will be charged at the full replacement valve. Robin Wedding and Event Decor reserves the right to charge the customer loss of profit on relevant jobs from the hire of these goods.
Disclaimer: We use professional equipment and materials as intended for its particular purpose within all designs. To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in. Please do not use or place any decor designed for indoor use outdoor or outside of covered 4-wall framed structures.
All equipment/stock remains the property of Robin Wedding and Event Decor and prices quoted are for one day hire only.
Robin Wedding and Event Decor reserve the right to cancel a booking due to reasons beyond our control, this would only be in extenuating circumstances, we would contact you via email returning any monies paid. ( We have never had any circumstances arise which have caused us to cancel a booking.)
The initial deposit/full payment and confirmation of booking confirms your agreement to the above stated terms and conditions in its entirety.